Kg994 FAQ — Answers to your questions

Opening a new account on kg994 is very straightforward. First, visit our on the registration page Go there and enter your mobile number or email address, password, and the required details. Verify your account via OTP. Registration only takes a few minutes, and you can start playing right away.

No, each mobile number or email address can only be used to register one account. Creating multiple accounts violates our terms and may result in account suspension. Please stick to a single account at all times.

If you forget your password, go to the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number or email. Use that code to set a new password. Make sure your new password is at least 8 characters long and includes a mix of uppercase letters, numbers, and symbols.

You must be at least 18 years old to register on kg994. We uphold a strict responsible gaming policy and participation by minors is completely prohibited. Proof of age may be requested during account verification.

To complete KYC verification, go to Account Settings and select "Identity Verification." Upload clear photos of both the front and back of your National ID (NID), passport, or driving licence. Verification is typically completed within 24–48 hours.

You can deposit on kg994 via mobile banking services including bKash, Nagad, Rocket, and Upay, as well as through bank transfer and online banking. Minimum deposit amounts vary by method — visit the payments page for full details.

Deposits made via mobile banking are usually credited instantly. Bank transfers may take 1–3 business days. If your balance hasn't been updated after 30 minutes, contact our support team with a screenshot of the payment.

The minimum withdrawal is generally 500 BDT, while the maximum depends on your account tier and verification status. Verified accounts have higher withdrawal limits. Check the payments section of your account for specific details.

Withdrawal requests are typically processed within 12–24 hours. Mobile banking withdrawals may be completed even faster. Large withdrawal amounts may require additional verification, which can take 24–48 hours.

After registering on kg994, you'll receive a welcome bonus based on your first deposit at a set rate. Some games may also include free spins. Bonus amounts and terms are subject to change, so check the promotions page regularly.

A wagering requirement means you must place bets a set number of times before withdrawing bonus funds. For example, if the wagering requirement is 30x and you receive a 1,000 BDT bonus, you'll need to wager 30,000 BDT before making a withdrawal. Terms vary by bonus.

During a set period — usually weekly or monthly — a percentage of your net losses is returned to you as cashback. It is credited to your account automatically. Visit the promotions page for full details on cashback rates and terms.

Yes, kg994 has a referral bonus program. Share your referral link with friends or acquaintances. When they register and make their first deposit, you'll receive a set bonus amount. You can find full referral details in your account dashboard.

kg994 offers Live Casino (baccarat, blackjack, and roulette with live dealers), slots (hundreds of themed slot machines), bingo, Sports Betting (cricket, football, tennis, and more), and classic casino games. New games are added regularly across all categories.

Yes, demo mode is available on many slots and casino games. You can explore and practice without spending any real money. However, Live Casino and Sports Betting do not have a demo mode — you'll need funds in your account to play those.

The kg994 Sports section offers betting on over 30 sports, including cricket, football, tennis, badminton, and basketball. Live betting is available for major international tournaments such as the IPL, BPL, English Premier League, and the World Cup.

In kg994 Bingo, you purchase a card with a grid of numbers. Numbers are drawn at random, and you mark them off as they appear on your card. Complete a set pattern — such as a full row or an entire card — to win. You can buy multiple cards in a bingo room to improve your chances.

Yes, kg994 is a fully secure and trusted platform. We use SSL encryption to keep all your data and transactions protected. Our games run on certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair.

Go to Account Settings, select the "Security" section, and enable the "Two-Factor Authentication" option. Install Google Authenticator or any authenticator app on your phone. Scan the QR code to link your account. From that point on, a 6-digit code will be required at every login.

All your personal information is kept completely private and secure. We never sell or share your data with third parties. For more details, please visit our Privacy Policy Read.

kg994 App — Our Download Page directly. The app is available for both Android and iOS and is free to download. All website features are also available on the app.

To install an APK file on Android outside of the Google Play Store, you need to enable the "Unknown Sources" or "Install Unknown Apps" option. Go to Settings > Security > Unknown Sources to turn it on. You can disable it again after the installation is complete.

Start by fully closing the app and reopening it. If the issue persists, clear the app cache (Settings > Apps > kg994 > Clear Cache). Check that your internet connection is stable. If the problem continues, uninstall and reinstall the app, or reach out to our support team.